We ship daily from USA (except for holiday's and weekends), Your order will be prepared and ready for shipment within 1-2 business days.
Estimated delivery will be as below:
USA orders: USPS Priority Mail 2-5 Business days | Free
Canada orders: Standard International shipping 8-16 business days | $7 or Free above $100 USD
DHL Express: 4-9 business days | $20 USD
Europe orders: Standard International shipping 8-16 business days | $7 or free above $100 USD
DHL Express: 4-9 business days | $20 USD
Australia/New zealand orders: Standard International shipping 8-16 business days | $7 or free above $100 USD
DHL Express: 4-9 business days | $20 USD
Rest of world orders: Standard International shipping: 8-16 business days | $7 or free above $100 USD
DHL Express: 4-9 business days | $20 USD
After you order:
Please allow 1 to 3 business days for your tracking information to be updated. If you have not received your tracking number within 1-3 business days and/or if the tracking status is "not available" within 1-3 business days from the time you have received your tracking number, kindly send us an email at Support@gutiromero.com
Notes:
Please note that there may be unforeseen circumstances such as customs delays or heavy traffic during holiday seasons that we are unable to control.
- Will i have to pay international taxes and duties?
Your order may be subject to import duties and taxes once your order arrived your country. The taxes and any other fees, in this case, will be on your charge. We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back-end charges incurred.
IMPORTANT:
Please ensure that all shipping details are correct when checking out. If you realize you have made an error in your shipping details, kindly e-mail us immediately at Support@gutiromero.com.
Jewelry:
Guti Romero Jewelry is committed to providing its customers with quality, unique, beautiful, and cool products. This entitles you to a one time replacement of your GR pieces due to any manufacturing defects, color fading or defects during normal wear - within 1 year of your purchase. If you think that your piece should be replaced, please email us at support@gutiromero.com. You will be asked to provide a photo/video for our internal use, before receiving a replacement. In cases where we do not carry the piece anymore, you may exchange it for another of equal or lesser value.
Watches:
Customers will receive two years of limited warranty that covers manufacturer defects which will begin from the date of purchase. Customers will need to provide proof of purchase/receipt for repairs. Our warranty does not cover battery and misuse by the customer such as glass/strap damage, scratches or any other damage resulting from improper usage.
